Technical Architect
JOB DESCRIPTION
JOB REQUIREMENT
WHAT'S ON OFFER
CONTACT
Job Summary
Company Type:
Product
Technical Skills:
Golang, Ruby, Java, Javascript
Location:
Ho Chi Minh - Viet Nam
Working Policy:
Job ID:
J00929
Status:
Close
Related Job:
Senior Technical Expert – Automotive HPC Embedded Platforms (POSIX Linux/QNX/Android)
Ho Chi Minh - Viet Nam
Outsource
- Embedded
Establish the technical direction and platform architecture for automotive HPC embedded stacks, including Linux, QNX, and Android. Manage the entire delivery and integration process to ensure quality, cost, and delivery targets are met. Provide mentorship to engineers, oversee design and code reviews, and lead problem-solving efforts for complex issues. Coordinate with teams and stakeholders globally to align on roadmaps, interfaces, and integration strategies. Take ownership of the bring-up, verification, validation, and performance optimization processes, and handle any escalations and risk management.
Negotiation
View detailsTechnical Support Engineer (JP speaking)
Ho Chi Minh - Viet Nam
Outsource
- Application Support
Investigates and communicates with customers to comprehend and address their concerns. Keeps customers updated on the status and resolution of their issues. Utilizes troubleshooting tools such as event logs and performance traces to resolve customer problems. Addresses various customer issues, documenting technical work and research, and escalating when necessary. Analyzes and offers solutions for customer needs using log analysis and other tools. Works with resources from different groups when needed to resolve complex customer issues. Participates in training to enhance support skills and expertise. Provides input to enhance products and processes, and identifies potential defects for resolution. Offers feedback on improving automated tools. Collaborates and shares ideas in case triage meetings to resolve customer problems effectively.
Negotiation
View detailsPartner Technical Advisor (CE JP)
Ho Chi Minh - Viet Nam
Outsource
- Dynamics 365 CRM
Offer technical and subject matter expertise coaching for Delivery Partner (DP) Engineers/Advocates Collaborate with SDM and CSS Training teams (CSS L&D and WWL) to address readiness gaps and share findings and remediations Manage various case management duties including incoming inspection, escalations, tech reviews/triage, and wellness Identify and create readiness content and contribute to readiness efforts as a subject matter expert Manage collaboration activities for complex cases and overall operational processes Contribute to Supportability activities including case analysis, recognition of case patterns, and deflection initiatives Assist in Release Management and Deployment for DP Focus on quality of engagement and work with the DP Quality team Collaborate with stakeholders to identify and recommend technical/program process and tool opportunities Provide Frontline Technical or Sales Operations Oversight to DP Participate in DP weekly business reviews and Product Group Triages Approve escalations to product group on behalf of DP and ensure 'Time to Competency' for DP Resources Participate in Technical & SME Interviews for New PTA Hires Engage in direct customer contact to maintain technical expertise and raise opportunities from Voice of the Customer Lead or participate in building communities with peer delivery roles (SEE/EE/EEE/TA) Measure success through Customer Satisfaction, Tech & SME Skill Gap Reductions, DP Process & Delivery Standards Compliance, Team Evolution/Overall Readiness, and handling escalations to PTA team without intervention from Internal teams within SLAs.