Technical Consultant (iOS)
Working together with Technical Support Team to help troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
Document troubleshooting and problem resolution steps.
Provide on-call support outside regular business hours as and when required.
Create and maintain API Bridge solution between V-Key SDK and cross-platforms (i.e. Flutter, ReactNative, Cordova…)
Managing V-Key Diagnostic Application including maintain, update application regularly
Managing Asset verification tool
Participate in the project with customer to support the integration of company
Bachelor’s degree or equivalent experience
Minimum 1-2 years of e xper ience with iOS Mobile Development (Object C, Swift)
Strong communication skills and a command of English in order to act as a bridge between customers and the service delivery team.
Willing to work beyond business hours as and when required (overtime benefit will be provided)
Willing to help customers and who will not rest until a problem is solved
Willing to travel oversea to work at customers’ site as required
Nice To Have
Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues.
Experience with Android platform, cross-platforms (i.e React Native, Cordova, Kony…)
Language skills: Good command of spoken English
Able to handle pressures during incidents
Work in a team environment
Love to work with multi-national customers
Previous experience supporting software products and resolving complex technical queries
Be smart, driven, curious, and empathetic support member
Couple technical acumen with exceptional verbal and written communication skills
WHAT'S ON OFFER
Dynamic, young and friendly environment with enjoyable staffs activities
Macbook Pro laptop for working
Base salary package
Annual leaves with 14 days at the beginning and insurance types following by the Labour Code
Flexi benefits and leaves as per organization’s policy (birthday leave, personal leave, medical leave and monthly work from home)
Performance based reward and recognition
Healthcare package, sponsored football clubs, company trip and teambuilding
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!
Product, mobile cyber-security
Ho Chi Minh - Viet Nam