Technical Leader

Technical Support Engineer (JP speaking)

Ho Chi Minh - Viet Nam

Outsource

• Application Support

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. Resolves or escalates multiple and varied customer issues. Documents technical work and research. Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement Provides feedback to improve products to more senior engineers or technical advisors. Identifies potential defects and escalates to more senior engineers to resolve. Provides feedback on how to improve automated tools. Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

Negotiation

Solution Designer - Technology Fraud & Scams

Ho Chi Minh - Viet Nam

Product

• Java
• ReactJS
• AWS
• Azure
• Microservices

Evaluate business requirements and COM systems to form enterprise-level solutions that prioritize technical excellence, security, scalability, and business value. Develop comprehensive design documents, architectural diagrams, and technical documentation for implementation teams. Utilize systems thinking and design thinking methodologies to analyze implications across the COM ecosystem. Conduct proof-of-concept builds as needed to validate architectural decisions and minimize implementation risks. Communicate intricate technical concepts and design choices to various stakeholders such as Heads of Technology, Engineering Managers, Product Owners, Tech Leads, Testing Teams, and Technology Executives. Act as a reliable intermediary between business and technical domains. Promote platform-thinking principles by creating reusable, adaptable solutions that enhance consistency and effectiveness within the organization. Offer strategic advice to Technology Leadership on architectural strategy, technical debt, and platform development.

Negotiation

Featured Job

Associate Manager – Software Engineer

Ho Chi Minh - Viet Nam

Product

• Java
• ReactJS

Lead the decisions around scalable full-stack and cloud-native systems architecture. Advocate for best practices in system design, reliability, and observability. Take charge of delivering essential platform capabilities, including crew training and assessment (OCL), compliance systems (Track & Trace), restaurant monitoring and reporting (MRD), virtual restaurant assessments, and intelligent operational action systems for RGMs. Collaborate with product and stakeholders, translating business requirements into scalable solutions. Build and design scalable applications using React/React Native, Spring Boot, and NestJS. Develop robust APIs and microservices that support restaurant operational systems. Ensure high code quality through testing, code reviews, and performance enhancement. Manage and create cloud infrastructure using AWS (EKS, Lambda). Set up CI/CD pipelines using GitLab CI. Guarantee strong monitoring and system reliability through the use of Datadog. Collaborate closely with engineering and product teams across global locations to deliver platform capabilities. Address complex technical challenges and provide scalable solutions to enhance platform reliability and operational efficiency.

Negotiation