Technical Program Manager

(JTL) Delivery Manager

Ho Chi Minh - Viet Nam

Outsource

• Project Management

Oversee the leadership, mentoring and development of two engineering teams, namely AI BI and AI-Powered Service Desk. This includes managing recruitment, evaluating performance, and facilitating career growth. Take accountability for the delivery of both teams, comprising planning, prioritization, sprint execution, and ensuring high-quality releases. Work in conjunction with Product, Data Science/ML, and Design to establish roadmaps and convert business requirements into technical implementation. Offer technical direction and architectural oversight across BI dashboards, analytics pipelines, and AI-powered service/support tooling. Advocate for engineering best practices such as code quality, testing, CI/CD, observability, and documentation. Manage competing priorities across both teams, resolve obstacles for engineers, and oversee inter-team dependencies. Collaborate with backend, frontend, and ML engineers to ensure unified architecture across the teams. Provide regular reports on team performance, progress in delivery, and potential risks to senior leadership. Cultivate an environment focused on accountability, collaboration, and continual enhancement. Remain involved in hands-on tasks as required, including code reviews, architecture discussions, and making technical decisions.

Negotiation

Team Manager

Ha Noi - Viet Nam

Outsource

Own the overall performance and operations of the pre-sales function, managing multiple language-based teams (currently English- and Mandarin-speaking) through their Team Leaders. Coach and develop Team Leaders, ensuring consistent people management, performance standards, and team engagement across markets and languages. Act as the primary operational point of contact for the client stakeholder, aligning pre-sales execution with client expectations, product updates, and commercial goals. Drive pre-sales strategy, process optimization, and service quality to deliver strong customer experience and sales conversion for client products. Collaborate cross-functionally with internal Technical teams and other departments to ensure effective operations and smooth inquiry-to-sale conversion. Lead performance management through data analysis, reporting, and continuous improvement initiatives, sharing insights regularly with internal leadership and the client. Build and sustain a high-performance, resilient team culture in a fast-paced, scaling environment.

Negotiation

Account Manager

Ha Noi - Viet Nam

Outsource

• Account Management
• Sale

Tìm kiếm và tạo quan hệ với khách hàng mới và duy trì mối quan hệ với khách hàng hiện tại, phát triển cơ hội kinh doanh sản phẩm và giải pháp CNTT cho khách hàng trong lĩnh vực Tài chính, Ngân hàng, Chứng khoán, Bảo hiểm và Doanh nghiệp. Hợp tác với đối tác và nhà cung cấp để đảm bảo tiến độ dự án. Đảm bảo doanh số kinh doanh được giao. Hỗ trợ và theo dõi các bộ phận liên quan trong quá trình thực hiện hợp đồng.

Negotiation