Technical Support Engineer

ABOUT CLIENT

Our client is a global leader in bioanalytical testing and laboratory services, offering a wide range of testing and consulting services to various industries

JOB DESCRIPTION

Support enterprise applications and ensure timely resolution of issues.
Troubleshoot application problems using tools like IIS, Windows Event Viewer, and database queries.
Work with DevOps teams to support CI/CD pipelines and deployment processes.
Develop and optimize MSSQL/T-SQL scripts for data analysis and problem resolution.
Escalate and follow up on critical issues and deviations from standard operating procedures (SOPs).
Contribute to release management and coordination activities.
Provide support for business as usual (BAU) operations in line with ITIL framework.
Participate in shift rotations to ensure 24/7 support coverage.

JOB REQUIREMENT

Must have a minimum of 4 years of experience in application support.
Must possess excellent verbal and written English communication skills.
Familiarity with DevOps methodologies, CI/CD is essential.
Proficient in database manipulation skills, including MSSQL/T-SQL scripts/queries.
Strong understanding of IIS troubleshooting using event viewer logs from Windows server.
Skilled in application troubleshooting and coordinating with multiple teams to resolve issues.
Demonstrated ability to work within service level agreements to address customer issues.
Must be willing to work in shifts.
Extensive knowledge of SDLC and STLC processes is required.
Ability to escalate and follow up in a timely manner on all blocking issues and deviations from SOPs.
Experience with ITIL framework to support day-to-day BAU Operations is preferred.
Proven experience in working with cross-functional teams across different locations.
Must be customer-focused and goal-oriented with exceptional attention to detail.
Strong analytical and problem-solving skills are necessary.
Experience in Release Management & Coordination is a plus.

WHAT'S ON OFFER

Be part of a rapidly expanding global network, taking on exciting challenges with large-scale projects and utilizing modern technologies
We are dedicated to supporting your growth and advancing your professional journey
Enjoy the flexibility of a hybrid work environment and attractive benefits package
We celebrate diversity and are committed to creating an inclusive workplace, where discrimination is not tolerated
English-speaking setting, offering the chance to contribute to global projects and collaborate with experienced professionals from all over the world
Strive for a healthy work-life balance with our hybrid work model
Benefit from a 13th-month salary bonus and annual performance bonus
During a two-month probation period, receive full salary and mandatory social insurances
Take advantage of 15+ days of paid leave annually and access to premium health insurance
Participate in the annual company trip and various team-building activities, with the possibility of receiving appreciation gifts

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Global Software Delivery Centers

Technical Skills:

Application Support, Devops

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Hybrid

Salary:

Negotiation

Job ID:

J01885

Status:

Close

Related Job:

Data Engineer - RefData

Ho Chi Minh, Ha Noi - Viet Nam

product, Investment Management

  • Data Engineering

Developing an automated data processing system and overseeing its maintenance Consolidating and integrating various data sources and databases into a unified system Designing interfaces and micro services using Python Enhancing the organization's data through NLP and AI models Preparing and cleaning semi-structured or unstructured data Creating effective algorithms for data processing Testing and incorporating external APIs Assisting the Business Analysts team

Negotiation

View details

Senior DevOps Engineer

Ha Noi - Viet Nam

Financial services, Crypto

  • Devops
  • AWS

Develop, maintain, and manage tools to automate operational activities and improve engineering efficiency. This includes writing custom modules in Node.js or Golang for task management and system orchestration. Troubleshoot, diagnose, and resolve complex software and infrastructure issues, including debugging and modifying application code in Node.js and Golang environments. Update, track, and resolve technical issues in a timely manner. Recommend architectural enhancements and propose process improvements for scalability and reliability. Contribute to application development by intervening in existing modules or creating new ones to enhance system manageability, scalability, and performance. Evaluate and implement new technologies, frameworks, and vendor products to support business goals. Apply best-in-class security practices to safeguard critical systems and data. Ensure stability, reliability, and performance of production and non-production environments. Collaborate with engineering, QA, and product teams to align infrastructure with development needs. Participate in a 24/7 on-call rotation to support high-availability systems.

Negotiation

View details

DevOps Engineer

Ho Chi Minh - Viet Nam

Product, Offshore

  • Devops
  • Java
  • Kubernetes

As a Mid-level DevOps Engineer, you will play a key role in building, maintaining, and automating the environments, CI/CD pipelines, and infrastructure that power the mission-critical solutions for our internal teams and external clients. Maintain and ensure the availability of development, staging, and production environments Manage access, runtime stability, and environment upgrades Design, build, and improve CI/CD pipelines using tools like Jenkins, Automate build, testing, and deployment processes Troubleshoot and resolve pipeline issues Develop and maintain automation scripts using Ansible Standardize infrastructure configurations and automate environment provisioning Configure and maintain monitoring, logging, and alerting systems (Grafana, Prometheus, Splunk) Enhance observability with proactive alerting and dashboards Respond to alerts and incidents within agreed SLAs Triage and resolve infrastructure and pipeline issues Document incidents and implement preventative measures Apply system hardening, vulnerability remediation, and patching Support audits and compliance checks Monitor system performance and resource usage Conduct tuning (e.g., JVM, database, message broker) and provide optimization recommendations

Negotiation

View details