ABOUT CLIENT
Our client is a global leader in bioanalytical testing and laboratory services, offering a wide range of testing and consulting services to various industries
JOB DESCRIPTION
Support enterprise applications and ensure timely resolution of issues.
Troubleshoot application problems using tools like IIS, Windows Event Viewer, and database queries.
Work with DevOps teams to support CI/CD pipelines and deployment processes.
Develop and optimize MSSQL/T-SQL scripts for data analysis and problem resolution.
Escalate and follow up on critical issues and deviations from standard operating procedures (SOPs).
Contribute to release management and coordination activities.
Provide support for business as usual (BAU) operations in line with ITIL framework.
Participate in shift rotations to ensure 24/7 support coverage.
JOB REQUIREMENT
Must have a minimum of 4 years of experience in application support.
Must possess excellent verbal and written English communication skills.
Familiarity with DevOps methodologies, CI/CD is essential.
Proficient in database manipulation skills, including MSSQL/T-SQL scripts/queries.
Strong understanding of IIS troubleshooting using event viewer logs from Windows server.
Skilled in application troubleshooting and coordinating with multiple teams to resolve issues.
Demonstrated ability to work within service level agreements to address customer issues.
Must be willing to work in shifts.
Extensive knowledge of SDLC and STLC processes is required.
Ability to escalate and follow up in a timely manner on all blocking issues and deviations from SOPs.
Experience with ITIL framework to support day-to-day BAU Operations is preferred.
Proven experience in working with cross-functional teams across different locations.
Must be customer-focused and goal-oriented with exceptional attention to detail.
Strong analytical and problem-solving skills are necessary.
Experience in Release Management & Coordination is a plus.
WHAT'S ON OFFER
Be part of a rapidly expanding global network, taking on exciting challenges with large-scale projects and utilizing modern technologies
We are dedicated to supporting your growth and advancing your professional journey
Enjoy the flexibility of a hybrid work environment and attractive benefits package
We celebrate diversity and are committed to creating an inclusive workplace, where discrimination is not tolerated
English-speaking setting, offering the chance to contribute to global projects and collaborate with experienced professionals from all over the world
Strive for a healthy work-life balance with our hybrid work model
Benefit from a 13th-month salary bonus and annual performance bonus
During a two-month probation period, receive full salary and mandatory social insurances
Take advantage of 15+ days of paid leave annually and access to premium health insurance
Participate in the annual company trip and various team-building activities, with the possibility of receiving appreciation gifts
CONTACT
We are
PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website
www.pegasi.com.vn for your reference. Thank you!