Technical Support Engineer

ABOUT CLIENT

Our client is a global leader in bioanalytical testing and laboratory services, offering a wide range of testing and consulting services to various industries

JOB DESCRIPTION

Support enterprise applications and ensure timely resolution of issues.
Troubleshoot application problems using tools like IIS, Windows Event Viewer, and database queries.
Work with DevOps teams to support CI/CD pipelines and deployment processes.
Develop and optimize MSSQL/T-SQL scripts for data analysis and problem resolution.
Escalate and follow up on critical issues and deviations from standard operating procedures (SOPs).
Contribute to release management and coordination activities.
Provide support for business as usual (BAU) operations in line with ITIL framework.
Participate in shift rotations to ensure 24/7 support coverage.

JOB REQUIREMENT

Must have a minimum of 4 years of experience in application support.
Must possess excellent verbal and written English communication skills.
Familiarity with DevOps methodologies, CI/CD is essential.
Proficient in database manipulation skills, including MSSQL/T-SQL scripts/queries.
Strong understanding of IIS troubleshooting using event viewer logs from Windows server.
Skilled in application troubleshooting and coordinating with multiple teams to resolve issues.
Demonstrated ability to work within service level agreements to address customer issues.
Must be willing to work in shifts.
Extensive knowledge of SDLC and STLC processes is required.
Ability to escalate and follow up in a timely manner on all blocking issues and deviations from SOPs.
Experience with ITIL framework to support day-to-day BAU Operations is preferred.
Proven experience in working with cross-functional teams across different locations.
Must be customer-focused and goal-oriented with exceptional attention to detail.
Strong analytical and problem-solving skills are necessary.
Experience in Release Management & Coordination is a plus.

WHAT'S ON OFFER

Be part of a rapidly expanding global network, taking on exciting challenges with large-scale projects and utilizing modern technologies
We are dedicated to supporting your growth and advancing your professional journey
Enjoy the flexibility of a hybrid work environment and attractive benefits package
We celebrate diversity and are committed to creating an inclusive workplace, where discrimination is not tolerated
English-speaking setting, offering the chance to contribute to global projects and collaborate with experienced professionals from all over the world
Strive for a healthy work-life balance with our hybrid work model
Benefit from a 13th-month salary bonus and annual performance bonus
During a two-month probation period, receive full salary and mandatory social insurances
Take advantage of 15+ days of paid leave annually and access to premium health insurance
Participate in the annual company trip and various team-building activities, with the possibility of receiving appreciation gifts

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product

Technical Skills:

Application Support, Devops

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Hybrid

Salary:

Negotiation

Job ID:

J01885

Status:

Close

Related Job:

Featured Job

Associate Manager – Software Engineer

Ho Chi Minh - Viet Nam

Product

  • Java
  • ReactJS

Drive architecture decisions for scalable full-stack and cloud-native systems. Promote best practices in system design, reliability, and observability. Lead delivery of key platform capabilities supporting: o Crew training and assessment (OCL) o Compliance systems (Track & Trace) o Restaurant monitoring and reporting (MRD) o Virtual restaurant assessments o Intelligent operational action systems for RGMs Collaborate with product and stakeholders to translate business needs into scalable solutions. Design and build scalable applications using React / React Native, Spring Boot, and NestJS. Develop reliable APIs and microservices supporting restaurant operational systems. Ensure high code quality through testing, code reviews, and performance optimization. Design and operate cloud infrastructure on AWS (EKS, Lambda). Implement CI/CD pipelines using GitLab CI. Ensure strong monitoring and system reliability using Datadog. Work closely with engineering and product teams across global locations to deliver platform capabilities. Analyze complex technical challenges and implement scalable solutions that improve platform reliability and operational efficiency.

Negotiation

View details

PreSales Solutions Engineer

Ho Chi Minh - Viet Nam

Product

  • Presale
  • System
  • Google Cloud

PreSales Support: Collaborating with the Sales team to understand client needs and develop tailored solutions using Google Maps and Google Cloud services. This involves conducting technical presentations, product demonstrations, and creating proof of concepts (POCs) for prospective clients, as well as contributing to proposals and RFP responses with detailed technical information. Post-Sales Support: Leading the technical implementation of Google Maps and Google Cloud services, ensuring smooth deployment and integration. Providing ongoing technical support and troubleshooting for clients after implementation, working closely with cross-functional teams to ensure client satisfaction and build long-term relationships. Technical Expertise: Staying up-to-date with the latest Google Maps and Google Cloud technologies, serving as a subject matter expert (SME) for both internal teams and clients. Integrating new features and services into client solutions and providing guidance on best practices. Collaboration: Working closely with Sales, Product, Infrastructure, Data, and Engineering teams to align solutions with client needs and company goals. Mentoring junior team members and contributing to training initiatives.

Negotiation

View details

Technical Lead

Ho Chi Minh - Viet Nam

Product

  • NodeJS
  • Python

Leading the backend development team, providing technical direction, mentorship, and best practices. Designing and implementing scalable, secure, and high-performance microservices-based architectures. Architecting and implementing agentic AI workflows and RAG (Retrieval-Augmented Generation) systems for personalized user interactions and automated coaching features. Overseeing data pipelines and infrastructure required for real-time AI model inference within a microservices-based environment. Collaborating with stakeholders to align on requirements and delivery timelines. Optimizing application performance, monitoring system reliability, and proactively troubleshooting issues. Advocating for CI/CD pipelines, automated testing, and robust version control strategies. Documenting key architectural decisions, APIs, and processes for internal use.

Negotiation

View details