Technical Support Engineer

ABOUT CLIENT

Our client is a global leader in bioanalytical testing and laboratory services, offering a wide range of testing and consulting services to various industries

JOB DESCRIPTION

Support enterprise applications and ensure timely resolution of issues.

Troubleshoot application problems using tools like IIS, Windows Event Viewer, and database queries.

Work with DevOps teams to support CI/CD pipelines and deployment processes.

Develop and optimize MSSQL/T-SQL scripts for data analysis and problem resolution.

Escalate and follow up on critical issues and deviations from standard operating procedures (SOPs).

Contribute to release management and coordination activities.

Provide support for business as usual (BAU) operations in line with ITIL framework.

Participate in shift rotations to ensure 24/7 support coverage.

JOB REQUIREMENT

Must have a minimum of 4 years of experience in application support.

Must possess excellent verbal and written English communication skills.

Familiarity with DevOps methodologies, CI/CD is essential.

Proficient in database manipulation skills, including MSSQL/T-SQL scripts/queries.

Strong understanding of IIS troubleshooting using event viewer logs from Windows server.

Skilled in application troubleshooting and coordinating with multiple teams to resolve issues.

Demonstrated ability to work within service level agreements to address customer issues.

Must be willing to work in shifts.

Extensive knowledge of SDLC and STLC processes is required.

Ability to escalate and follow up in a timely manner on all blocking issues and deviations from SOPs.

Experience with ITIL framework to support day-to-day BAU Operations is preferred.

Proven experience in working with cross-functional teams across different locations.

Must be customer-focused and goal-oriented with exceptional attention to detail.

Strong analytical and problem-solving skills are necessary.

Experience in Release Management & Coordination is a plus.

WHAT'S ON OFFER

Be part of a rapidly expanding global network, taking on exciting challenges with large-scale projects and utilizing modern technologies

We are dedicated to supporting your growth and advancing your professional journey

Enjoy the flexibility of a hybrid work environment and attractive benefits package

We celebrate diversity and are committed to creating an inclusive workplace, where discrimination is not tolerated

English-speaking setting, offering the chance to contribute to global projects and collaborate with experienced professionals from all over the world

Strive for a healthy work-life balance with our hybrid work model

Benefit from a 13th-month salary bonus and annual performance bonus

During a two-month probation period, receive full salary and mandatory social insurances

Take advantage of 15+ days of paid leave annually and access to premium health insurance

Participate in the annual company trip and various team-building activities, with the possibility of receiving appreciation gifts

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666

We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Global Software Delivery Centers

Technical Skills:

Application Support, Devops

Location:

Ho Chi Minh - Viet Nam

Salary:

Negotiation

Job ID:

J01885

Status:

Active