Technical Support Engineer (JP speaking)

Investigates and communicates with customers to comprehend and address their concerns.

Keeps customers updated on the status and resolution of their issues. Utilizes troubleshooting tools such as event logs and performance traces to resolve customer problems.

Addresses various customer issues, documenting technical work and research, and escalating when necessary.

Analyzes and offers solutions for customer needs using log analysis and other tools.

Works with resources from different groups when needed to resolve complex customer issues.

Participates in training to enhance support skills and expertise.

Provides input to enhance products and processes, and identifies potential defects for resolution.

Offers feedback on improving automated tools.

Collaborates and shares ideas in case triage meetings to resolve customer problems effectively.

Advanced proficiency in Japanese language (listening, speaking, reading, writing skills) (N1, N2 cert is preferred). Ability to engage in business communication with customers effectively.

Demonstrated ability to quickly grasp new concepts and a strong motivation for continuous improvement in the IT domain.

Customer-centric approach with a strong sense of responsibility to resolve issues.

Effective team player with excellent communication and collaboration skills.

Strong problem-solving abilities and logical thinking.

Proactive and capable of working under pressure.

Previous work or study experience in Japan.

Basic English proficiency for reading technical documents and working with international teams.

Familiarity with ERP/CRM systems like Dynamics 365, SAP, or Oracle. Basic understanding of networking or server operations.

Minimum of 1-year experience in technical support, technical consulting, or information technology or related fields.

Full salary during the probationary period.

90% contribution of the gross salary to social insurance.

Night shift employees (10 PM-6 AM) will receive an extra 30% of the normal salary, PVI insurance, and 500,000 VND food allowance.

20 days leave including annual and sick leave.

Provision of complete working equipment.

Annual health check-up for employees working at least 6 months from the date of signing the official labor contract.

Events such as birthday parties and employee engagement activities.

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666