Technical Support Engineer (JP speaking)

JOB DESCRIPTION

Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

JOB REQUIREMENT

MUST HAVE:
Proficient in Japanese (listening, speaking, reading, writing skills) (Advanced level) (N1, N2 cert is preferred). Ability to communicate with customers in Japanese fluently (business communication level - email, phone, meetings).
Fast learner, motivated to continuously improve technical expertise and interested in seeking further development in the IT field.
Customer-first mindset with strong ownership to resolve issues.
Team contributor with good communication and collaboration skills.
Strong logical thinking and problem-solving skills.
Responsible, proactive, and able to work under pressure.
NICE TO HAVE:
Local Japan work/study experience.
Basic English skills for reading technical documents and collaborating with international teams.
Familiarity with ERP/CRM systems such as Dynamics 365, SAP, or Oracle. Basic knowledge of networking, or server operations.
At least 1 year of experience in technical support, technical consulting, or information technology or related fields

WHAT'S ON OFFER

Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Application Support

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Onsite

Salary:

Negotiation

Job ID:

J02128

Status:

Active

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