Training and Quality Lead

ABOUT CLIENT

Our client is a leading global technology company that provides a wide range of IT services and solutions. With a strong focus on innovation and digital transformation, our client helps businesses adapt to the ever-changing technological landscape. Their expertise in areas like cloud computing, cybersecurity, and AI makes them a valuable partner for organizations.

JOB DESCRIPTION

Evaluate transaction quality through audits and identify causes of defects
Provide feedback to individuals on their performance
Collaborate with operations to develop action plans
Analyze historical data to identify trends and present findings and solutions to clients
Create compliance audit reports and make decisions based on process workflow adherence
Identify and document deviations in processes and participate in updating or documenting them
Prepare daily individual completion reports using Excel
Participate in calibrations with the operations team, document changes and report to clients
Stay updated on stakeholder policies
Address and prioritize client requests to meet SLAs
Generate regular business reports and insights on quality issues
Conduct compliance audits and update quality frameworks to align with workflows

JOB REQUIREMENT

Strong communication and written skills
Experience working as an Agent in similar workflows
Preferably previous experience in QA roles
Excellent time management and prioritization skills
Ability to adapt to fast-paced environments and changing workflows
Effective interaction and collaboration across functions and levels
Prior annotation experience is an added advantage

WHAT'S ON OFFER

This position offers hybrid working arrangements, with three days working in the office and flexible hours.
Salary is negotiable based on candidate expectations.
Employees are entitled to 18 paid leaves annually, which includes 12 annual leaves and 6 personal leaves.
The insurance plan includes coverage based on full salary, a 13th-month salary, and performance bonuses.
A monthly meal allowance of 730,000 VND is provided.
Employees receive 100% full salary and benefits from the start of employment.
Medical benefits are extended to the employee and their family.
The work environment is fast-paced, flexible, and multicultural with opportunities for travel to 49 countries.
The company provides complimentary snacks, refreshments, and parking facilities.
Internal training programs covering technical, functional, and English language skills are offered.
The regular working hours are from 08:30 AM to 06:00 PM on Mondays to Fridays, inclusive of meal breaks.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Information Technology & Services

Technical Skills:

Non-tech

Location:

Ha Noi - Viet Nam

Working Policy:

Hybrid

Salary:

Negotiation

Job ID:

J01689

Status:

Close

Related Job:

Engineering Manager - AI for RAN and 6G Wireless Systems

Ho Chi Minh, Ha Noi - Viet Nam

Computer Hardware

  • Machine Learning
  • Management

Lead and grow a high-impact engineering team focused on AI-enabled signal processing for the Radio Access Network (RAN). Guide the development of deep learning models for tasks such as channel estimation, beamforming, link adaptation, and CSI compression. Collaborate with global teams across architecture, research, and systems to drive proof-of-concepts and production-quality AI-RAN components. Oversee integration of AI models into full-stack simulations and/or testbeds using frameworks such as PyTorch, TensorFlow, and Sionna. Align project priorities with hardware-software co-design constraints and deployment scenarios on Our Client's platforms. Mentor team members, ensure technical excellence, and contribute to strategic direction.

Negotiation

View details

Director Engineering – Software Engineering and AI Inferencing Platforms

Ho Chi Minh, Ha Noi - Viet Nam

Computer Hardware

  • Management
  • Backend
  • Cloud
  • Data Engineering
  • AI

Build, lead and scale world-class engineering teams in Vietnam, collaborating with global counterparts across system software, data science, and AI platforms. Drive the design, architecture, and delivery of high-performance system software platforms that power Our Client's AI products and services. Partner with global teams across Machine Learning, Inference Services, and Hardware/Software integration to ensure performance, reliability, and scalability. Oversee the development and optimization of AI delivery platforms in Vietnam, including NIMs, Blueprints, and other flagship Our Client's services. Engage with open-source and enterprise data and workflow ecosystems (e.g., Temporal, Gitlab DevOps Platform, RAPIDS, NeMo Curator, Morpheus) to advance accelerated AI factory, data science and data engineering workloads. Champion continuous integration, continuous delivery, and engineering best practices across multi-site R&D Centers. Collaborate with product management and cross-functional stakeholders to ensure enterprise readiness and customer impact. Develop and deploy standard processes for large-scale, distributed system testing, encompassing stress, scale, failover, and resiliency testing. Ensure security and compliance testing aligns with industry standards for cloud and data center products. Mentor and develop talent within the organization, fostering a culture of quality and continuous improvement.

Negotiation

View details

Product Quality Engineer

Ho Chi Minh - Viet Nam

Product

  • Automation Test
  • Devops

Develop and implement thorough testing strategies across web, API platform, desktop, and mobile platforms Create automated test suites and Auto QA agents for continuous releases, model updates, and API integrations Manage build and CI/CD pipelines to ensure product functionality across major operating systems Verify compatibility between web clients and different server node versions, including upgrade paths and backwards compatibility testing Validate resource management and performance optimizations across various hardware configurations, including GPU acceleration Engage in the Discord community and GitHub Issues to translate feedback into practical test cases Oversee release cycles, prioritize bugs, and provide timely alerts Generate user-friendly documentation to help users resolve issues

Negotiation

View details