Training and Quality Lead

ABOUT CLIENT

Our client is a leading global technology company that provides a wide range of IT services and solutions. With a strong focus on innovation and digital transformation, our client helps businesses adapt to the ever-changing technological landscape. Their expertise in areas like cloud computing, cybersecurity, and AI makes them a valuable partner for organizations.

JOB DESCRIPTION

Evaluate transaction quality through audits and identify causes of defects
Provide feedback to individuals on their performance
Collaborate with operations to develop action plans
Analyze historical data to identify trends and present findings and solutions to clients
Create compliance audit reports and make decisions based on process workflow adherence
Identify and document deviations in processes and participate in updating or documenting them
Prepare daily individual completion reports using Excel
Participate in calibrations with the operations team, document changes and report to clients
Stay updated on stakeholder policies
Address and prioritize client requests to meet SLAs
Generate regular business reports and insights on quality issues
Conduct compliance audits and update quality frameworks to align with workflows

JOB REQUIREMENT

Strong communication and written skills
Experience working as an Agent in similar workflows
Preferably previous experience in QA roles
Excellent time management and prioritization skills
Ability to adapt to fast-paced environments and changing workflows
Effective interaction and collaboration across functions and levels
Prior annotation experience is an added advantage

WHAT'S ON OFFER

This position offers hybrid working arrangements, with three days working in the office and flexible hours.
Salary is negotiable based on candidate expectations.
Employees are entitled to 18 paid leaves annually, which includes 12 annual leaves and 6 personal leaves.
The insurance plan includes coverage based on full salary, a 13th-month salary, and performance bonuses.
A monthly meal allowance of 730,000 VND is provided.
Employees receive 100% full salary and benefits from the start of employment.
Medical benefits are extended to the employee and their family.
The work environment is fast-paced, flexible, and multicultural with opportunities for travel to 49 countries.
The company provides complimentary snacks, refreshments, and parking facilities.
Internal training programs covering technical, functional, and English language skills are offered.
The regular working hours are from 08:30 AM to 06:00 PM on Mondays to Fridays, inclusive of meal breaks.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Non-tech

Location:

Ha Noi - Viet Nam

Working Policy:

Hybrid

Job ID:

J01689

Status:

Close

Related Job:

Tech Lead / Team Lead (Web API)

Ho Chi Minh - Viet Nam

Outsource

  • NodeJS
  • ReactJS
  • Azure

Provide technical leadership and mentorship for a team of Senior Software Engineers, offering guidance on architectural decisions, code reviews, and best practices Conduct regular 1:1s, performance discussions, goal setting, and support personal development plans for the team Take ownership of team delivery, including sprint planning, backlog refinement, removing blockers, and ensuring reliable execution Act as the primary technical point of contact for the Product Manager and stakeholders Support recruitment efforts by participating in interviews and contributing to building the engineering team Cultivate a culture of quality, security, and continuous improvement within the team Contribute to the development and code ownership of the TypeScript-based Payment API and Hub App (React) Define and evolve the technical architecture, including API design, security model (OAuth2 / JWT), cloud infrastructure (Azure), and data flows Drive the roadmap for test automation, CI/CD pipelines (GitHub Actions), observability, and SLA compliance (24/7 availability) Evaluate and implement AI-assisted development tools to enhance team productivity Ensure PCI DSS compliance and secure-by-design practices across the entire stack Provide hands-on incident response and on-call escalation support.

Negotiation

View details

Sales Coach

Ha Noi - Viet Nam

Outsource

  • Training
  • Account Management
  • Customer Service
  • Sale
  • Presale

Manage the presales support team's daily operations, including work distribution and performance assessment. Provide guidance and supervision to team members in executing presales support tasks such as customer consultation, identifying sales opportunities, making product recommendations, and aiding in online purchases. Contribute to the development and enhancement of presales support processes and service standards to improve customer satisfaction and sales conversion rates. Arrange regular training sessions for the team to enhance their product knowledge, communication skills, and service awareness. Collaborate closely with sales, technical, and other departments to ensure seamless handling of customer sales inquiries and subsequent follow-ups. Analyze teamwork data, generate reports, and suggest improvements for implementation. Uphold team morale in high-pressure environments and motivate members to achieve individual and team performance goals.

Negotiation

View details

QA Team Lead

Ho Chi Minh - Viet Nam

Product

  • Automation Test
  • Management

Take ownership of the quality of your product/team's release Determine testing scope based on risk, timelines, and business priorities Ensure only production-ready features are released Actively participate in planning, requirement reviews, and release discussions Identify quality risks early and develop mitigation plans Lead and mentor QA engineers for both manual and automation testing Cultivate a culture of accountability, ownership, and continuous improvement within the team Enhance team efficiency and execution quality Define and enhance regression strategies Drive automation for UI, API, and integration testing Improve CI/CD quality workflows and release confidence Optimize test execution time while maintaining meaningful coverage Collaborate closely with Product, DEV, and Support teams Analyze production defects and customer feedback to improve test coverage Conduct root-cause analysis and promote defect prevention practices Focus on customer-perceived quality, not only internal QA metrics Aid in establishing practical QA processes that teams will adhere to Monitor quality KPIs and testing effectiveness Enhance release readiness, test planning, and defect management Introduce AI-assisted QA workflows where they provide real value

Negotiation

View details